Tag: Camera Integration

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Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Gateway Camera Integrations

Description 

Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras.

Customers that would like a specific API camera integration should submit their requests online at https://www.cloudvue.io/support-camera-integrations.  The request will be reviewed, and feedback provided.

Categories
Knowledge Support Support exacqVision Server Categories

Motion Detection Fails on HikVision DS-6716HUHI-K Encoder

Description

The HikVision DS-6716HUHI-K encoder fails to record when set to motion detection recording schedule in exacqVision.

Note: This device has been deprecated by the manufacturer.

Product 

  • exacqVision Server

Steps to Reproduce 

  • Connect a HikVision DS-6716HUHI-K using any firmware version and set schedule to record on motion
  • Trigger a Motion Detection event in an analog camera connected to this device

Expected Results 

Motion is detected and video is recorded

Actual Results 

Motion is not detected and video is not recorded

Solution

We have found that updating the device to firmware version v3.5.31_221207 resolves the issue. 

Download Firmware v3.5.31_221207


AES-34; AES-500

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Knowledge Support Support Categories Products exacqVision Integrations

Illustra Flex Gen 2 Models and IFS03D1LCWTT

Issue

Cameras will not record on motion due to a firmware issue.  Currently there is a ticket that needs to be re opened and worked on with Illustra.

Motion will not work on JPEG/H264/H265 if the camera was originally configured with the Enhanced Security Mode enabled by default.

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Workaround

Default the camera and log into the GUI of the camera and select Standard security mode.

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Version Affected

All

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Vivotek VS8801 Encoder Enabling 2nd NIC for exacqVision

Title

Vivotek VS8801 Encoder Enabling 2nd NIC for exacqVision

Description

This encoder requires the use of two IP addresses to view all 8 channels of video.  The first NIC allows access to channels 1-4 and the second NIC allows access to channels 5-8.  The following are instructions for enabling the 2nd NIC on the Vivotek VS8801 encoder.

Product

Vivotek VS8801 Encoder
exacqVision Server

Solution

  • Enable the 2nd NIC by accessing the the following URL 
  • http://<ipaddress>/cgi-bin/admin/setparam.cgi?network_openip2=1
  • Where <ipaddress> is the actual IP address of the encoder.
  • The web page should echo the command setting to confirm that it has been successfully set
  • Open the encoders web page
  • Navigate to network configuration and ensure that the second NIC is now available
  • Configure the 2nd NIC
  • The encoder can now be added in exacqVision using the first IP address for channels 1-4 and the 2nd IP address for channels 5-8.