Camera Firmware or Functionality Escalations – Support Reference

Can’t Find Camera/Firmware Please do not direct customers to the ‘Can’t find Camera?’ or ‘Can’t find firmware?’ links on the IP Camera Integrations database page. L3 Support has a weekly meeting with Product Management to drive progress on enhancements, including camera test record updates and camera/firmware testing. Troubleshooting Verify network connectivity with the camera. Can… Continue reading Camera Firmware or Functionality Escalations – Support Reference

Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Description  The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera. Product  Steps to Reproduce  Expected Results  The exacqVision Edge software would load properly and be accessible to license from an exacqVision… Continue reading Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface

Affected Platforms Illustra cameras running firmware that supports the iAPI3 inteface, including the i625 PTZ, i825 Fisheye and 2/3/5 MP Pro series models. Description Do not downgrade the firmware on any Illustra cameras using the iAPI3 interface. This can cause corruption and some iAPI3 requests could return “Internal Server Error” messages. In some cases, video… Continue reading Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface