Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed
Tag: C2C
llustra Flex2 4k Bullets / Domes Not Recording
Description If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording
Setting Cloudvue Engineering Environments
Description The following instructions discuss setting up Cloudvue video devices for use in specific engineering and production environments. Product Cloudvue Gateways The basic steps to specify the use of a particular environment are: Drop and Create smartvuedb Set the Environment Edit the file /smartvue/cloud-config.json to set the desired environment. Development Production Staging Restart nvr-cloud-messaging service… Continue reading Setting Cloudvue Engineering Environments
Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP… Continue reading Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
Cloudvue Networking Diagrams
Cloudvue Gateway <br> Cloudvue Camera to Cloud (C2C) <br>
Cloudvue Manager C2C Disk Space
Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space
Adding SCP to Illustra Essentials C2C Cameras
Description Illustra Essential cameras were manufactured by Topview and do not include scp (Secure Copy Protocol). As a result, files cannot be easily transferred to or from the device. The debug.sh script can be used to temporarily install scp onto the device enabling up/downloading of files. While scp will not survive a reboot the debug… Continue reading Adding SCP to Illustra Essentials C2C Cameras
Cloudvue Release Process
Description The Cloudvue release process involves multiple components and regions. In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access. Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later. This pattern is followed for each component with… Continue reading Cloudvue Release Process
Cloudvue Video File Formats
Description Both Cloudvue Gateways and C2C devices store video in 30 second increments. Cloudvue Gateways use MP4 and C2C uses MKV container formwats. The MKV video files on C2C devices are encrypted and cannot simply be copied and played. The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats
0 KB File When Downloading Archived Video
Description Typically end users will access archived video via Cloudvue Web or Cloudvue Mobile. They can search for a specific date/time on a camera and then use Save Clip to export the video in one, five, fifteen or custom increments up to 2 hours. In certain cases this can fail and will result in a… Continue reading 0 KB File When Downloading Archived Video