Tag: BWC

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Uninstalling Illustra Body Worn Camera Kiosk 2.x and higher

Complete the following steps to fully remove all components of the Illustra Body Worn Camera Kiosk software and remaining settings files.

  1. Access Windows program features using one of the methods listed:
    • Press the Windows task bar icon and type ‘remove’, then select the ‘Add or remove programs‘ search result that appears.
    • Press the Windows task bar icon and click the gear icon for Settings. Within the Windows Settings window, select Apps.<br><br>
  2. Within the Apps & Features window locate each of the following components. Select each one and choose ‘Uninstall‘.
    • Body Worn Camera
    • Illustra Mobile Live Relay
    • Illustra Mobile Video Manager
    • JCI Dock Controller<br><br>
  3. After uninstalling the above listed components, locate and delete the following folders, if they have not already been removed:
    • C:\Program Files (x86)\Tyco\BodyWornCamera
    • C:\Program Files (x86)\Tyco\DockController
    • C:\Program Files (x86)\Tyco\LiveRelay
    • C:\Program Files (x86)\Illustra Mobile Video Manager
    • C:\ProgramData\BWC
    • C:\ProgramData\Tyco
    • C:\Windows\System32\config\systemprofile\AppData\Local\JCI Dock Controller<br><br>
  4. Reboot the machine.

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Illustra Body Worn Camera Indicators

The following is a reference for the meaning of several indicators that may appear on the Illustra Body Worn Camera screen during use.

  1. REC – indicates that the camera is recording to local storage<br><br>
  2. Information – pressing this icon on the camera’s touch screen displays the information panel with details about the camera<br><br>
  3. WiFi – when lit, this icon signifies that the camera is connected to a WiFi network<br><br>
  4. ONLINE – displayed when the device has a connection the Mobile Video Manager software and is ready for live streaming (live streaming requires a valid license)<br><br>
  5. Battery – indicates the current charge level<br><br>
  6. Alert – displayed when a configured action button has been pressed (See Integration Guide)<br><br>
  7. IR ENABLED – indicates the camera has enabled IR mode for poorly lit scenes<br><br>
  8. PRIVACY MODE ENABLED – camera wearer has enabled Privacy Mode, preventing Live streaming
    (Requires camera firmware 8.2.0.111 or higher)

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Upgrading BWC Kiosk Software

Upgrading the Illustra Body Worn Camera Kiosk software versions 1.x to Kiosk versions 2.0 and above is NOT supported.

Kiosk 2.0 represents a completely re-written application which will not update previous 1.x installations.

Users who wish to upgrade to Kiosk 2.0 and above will need to remove the 1.x application and perform a fresh Kiosk install with 2.0 or higher.

See also: Illustra Body Worn Camera Kiosk 2.x Integration Guide

NOTE: A fresh installation of the Kiosk software will require rebuilding the Kiosk user accounts.

NOTE: When reconnecting to ExacqVision NVRs previously added users will no longer be associated with the previous user data as the underlying GUIDs will have changed.

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