Tag: Boot Manager

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Refine Recovery Boot Loader Splash Screens

Description 

Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader.

Product 

  • exacqVision Server

Solution

Exacq systems have migrated to a new boot manager called refine.  This new manager has a new look with the same and more functionality than the previous grub boot manager.

The new splash screen is icon driven and is displayed when UEFI booting from a deployment key or for 8 seconds.  There are two versions of the screen with just slightly different functionality.

From a Deployment Key

  1.  Deployment       –  This is the default action and will autorun if no other option is chosen.
  2.  Wipe Machine   –  Will delete all RAID and all hard drive partition except the USB key.
  3.  Clonezilla            –  Boots the system into a Clonezilla O.S. environment.
  4.  Memory Test     –  Runs  passmark  memory test routine    

From the O.S. – Linux 20.04, Windows LTSC ,  Windows Server 2018

  1.  O.S                         –  This is the default action and will boot the deployed O.S.
  2.  Factory Restore   –  Will overwrite the current O.S. with the images that left the factory
  3.  Clonezilla              –  Boots the system into a Clonezilla O.S. environment.
  4.  Memory Test       –  Runs  passmark  memory test routine    

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Knowledge Support Support exacqVision Server Categories Products

Servers imaged with OPS-21.06.1 Key or reimaged with RETAIL10-21.06.1 Key Break the boot manager after an “apt upgrade”

Issue:

Linux servers originally imaged with the manufacturing OPS-21.06.1 Key (which introduced 20.04 OS) or reimaged with the RETAIL10-21.06.1 Key break the “rEFInd” boot manager after running ‘apt upgrade’.

Root Cause:

The fundamental issue is that the apt upgrade is updating the grub bootloader and overwriting the “rEFInd” boot manager with a new default (“fallback”) boot manager.

Workaround:

To remediate an existing system:

PROCEDURE (A). If C-Series Standard or C-Series Pro Server:

1. Boot the system and watch for:

  • Failed to open \EFI\BOOT\grubx64.efi – Not Found
  • Failed to load image \EFI\BOOT\grubx64.efi: Not Found
  • start_image() returned Not Found, falling back to default loader
  • Failed to open \EFI\BOOT\grubx64.efi – Not Found
  • Failed to load image \EFI\BOOT\grubx64.efi: Not Found
  • start_image() returned Not Found

2. Press the “Enter” key.

3. Press the “Up Arrow” key three times (3x).

4. Press the “Enter” key again.

5. Wait approximately 10 seconds. The system should boot into the Linux OS as normal.

6. If for any reason you are unable to successfully perform the above instructions, you may be forced to re-image the system with the existing RETAIL2004-21.06.1 Key.

WARNING: The previous step WILL result in the LOSS of the system configuration.

PROCEDURE (B). All other models of servers:

1. Boot and watch for the “GNU GRUB version 2.04” menu to appear with the following choices:

  • Ubuntu
  • Advanced options for Ubuntu
  • EFI Firmware Settings
  • Boot rEFInd

2. Press the “Up Arrow” key three times (3x) to highlight “Ubuntu”

3. Press the “Enter” key. The system should boot into Linux as normal.

4. Install ​http://artifactory.exacq.org/artifactory/seg-local/exacqdeploy/21.09.x/master/103/exacqdeploy_21.09.103.0_all.deb

5. Reboot the system and the graphical boot menu should then be available.

Introduced In:

Version OPS-21.06.1 Key, RETAIL2004-21.06.1 Key

Fixed In:

Version OPS-21.06.2 Key