exacqVision Web Server Black Screen Troubleshooting

Description  Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product  Steps to Reproduce  Expected Results  Actual Results  Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting

ExacqVision Web Server 22.09.0 Searches Return Black Screen

Description  Web Service running 22.09.0 can experience an issue where searches from the web can return a black screen and then become stuck in that state. The web service must be restarted to clear the issue, but it will likely reoccur. Product  ExacqWebService 22.09.0 Solution Update to exacqVision Web Server 22.09.1 or higher See exacqVision… Continue reading ExacqVision Web Server 22.09.0 Searches Return Black Screen

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera