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Knowledge Support Support exacqVision Server exacqVision Hardware

exacqVision Battery Relearn

Description 

Meaning of Battery Relearn messages

Product 

exacqVision Server

Information

The RAID Controller undergoes a normal cycle to periodically drain the power from the board’s backup battery to test its ability to provide power when needed. This cycle is referred to a ‘relearn’. 

Solution

No action needed, this is a normal message.

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Categories
Knowledge Support Support exacqVision Server exacqVision Hardware

ExacqVision BBU Failure

Title

ExacqVision BBU Failure

Description 

Meaning of BBU (Backup Battery Unit) Failure message

Product 

ExacqVision Server

Information

Battery Backup failure means that the on-board RAID Controller’s battery is bad and should be replaced. 
In many cases, this may mean replacing the entire RAID card due to restrictions on shipping batteries. 
Confirm that any cables connecting the BBU to the RAID Controller are securely connected.


Solution

Replace the BBU, or the RAID Controller if the stand-alone battery cannot be shipped.