Description Loss of video streams have been observed on multi-sensor cameras and multi-view devices because of the camera or device being under powered. Product Expected Results All video streams should connect and stream video Actual Results 3rd and 4th streams would occasionally disconnect and stop streaming Solution Follow the device manufacturer’s power recommendations and consider… Continue reading Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices
Tag: Axis Camera
Axis Cameras using HTTPS With a Hostname
Description Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required. Product Steps to Reproduce In the exacqVision Client: Go to Add IP Cameras. In the Hostname/IP Address field,… Continue reading Axis Cameras using HTTPS With a Hostname
Axis Camera Q3515 Auto Focus Button doesn’t show up in Client
If the client does not show the Auto Focus Button in the clients camera setting page please do the following. This can be seen on server/client 19.12 through 21.06. This is a camera side issue and not server related. Axis sent instructions to tech for case 02148631. Default the Camera via gui. Make sure the… Continue reading Axis Camera Q3515 Auto Focus Button doesn’t show up in Client
Axis Displays “Device Reporting an Error”
Problem: An Axis camera may display the error “Device reporting an error, the device reported that is has encountered an error (500)” but continues to display a normal video stream. <br> Explanation: This is typically caused by a camera that does not have native PTZ functions but could be connected to an external PTZ device… Continue reading Axis Displays “Device Reporting an Error”
AXIS Camera Cannot be Found Using Find IP Cameras
Many switches and routers have a feature called IGNP Snooping that can interfere with Find IP Cameras. If all other troubleshooting procedures for finding AXIS IP cameras fail, change the IGNP Snooping setting on the switch or router. Then try Find IP Cameras again. <br>