Description
Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error.
Product
- exacqVision Server 20.12 – 22.12
Steps to Reproduce
Add an Avigilon H4A Multi-Sensor Camera
Expected Results
Camera connects
Actual Results
Camera fails to connect and returns the following log entriies
SOAP Error
12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error
Full Connection Sequence
12/12/2022 02:48:37.107 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 is 600 seconds ahead of the server
12/12/2022 02:48:37.157 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Using profile id 0
12/12/2022 02:48:38.419 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 TeveGetServiceCapabilities suceeded
12/12/2022 02:48:38.450 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 get event properties suceeded
12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error
12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 1. Context closed
12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 2. Context closed
12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 3. Context closed
12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 4. Context closed
Solution
Upgrade to exacqVision Server version 23.03 or higher
- AES-23
- SFC: 06279262