Tag: avast

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Exempt Files Targeted by Antivirus Scans

*** INTERNAL USE ***

Antivirus Configuration

As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite.

Therefore, if there is an inquiry on what an AV program found and is blocking we should open a ticket with engineering and confirm what the file is, and what it does to help maintain a list of examples that can be excluded.

It is recommended to exempt certain files if they are targeted by scans of the Antivirus program to allow proper functionality of the software.

List of examples for certain scans and why they are important for Exacq Software. The file extension may be ‘.exe’, ‘.ps’ or ‘.ps.1’ for Windows. In Linux it will be ‘.sh’.

  • curl – Utilized to download updates, email and sync with EM.
  • dhcpconfig – Utilized for enabling/configuring the DHCP Server
  • driveprep – For partitioning new data drives.
  • dvdrwtools – For burning of a DVD/CD.
  • dvd+rw-mediainfo – For burning of DVD/CD.
  • evselftest – Utilized to scan disks for errors.
  • failover – Utilized for failover/failback.
  • iscsiprep – For configuring Extended volumes.
  • lshw – Utilized to gather hardware/software information about a system.
  • mediainfo – For burning of DVD/CD
  • mdnsd – For discovery of IP devices, Servers and Clients.
  • mDNSResponder – For discovery of IP devices, Servers and Clients.
  • mkbadst_config – For configuring Extended volumes.
  • mount – For mounting new data drives.
  • netconfig – For configuration of Network Interface parameters.
  • ntpd – For management of Time Servers and synchronization.
  • ntpdate – For management of Time Servers and synchronization.
  • opendhcpd – Utilized for enabling/configuring the DHCP Server
  • opendhcpserver – Utilized for enabling/configuring the DHCP Server
  • parted – For partitioning new data drives.
  • rmfs – For partitioning new data drives.
  • smartctl – Utilized to gather health (S.M.A.R.T.) data from drives.
  • sysinfo – Utilized to gather hardware/software information about a system.
  • teaming – For creating NIC bonds.
  • tzutil – For configuring the Time Zone settings of the OS.
  • update – Utilized to download and install updates as well as failback of recorded data.
  • w32time – – For configuring the Time settings of the OS.
  • wodim – For burning of a DVD/CD.
  • winio – This script is part of sysmgmtpi which monitors the health of the server and drives. The winio64.sys is the driver that allows part of that functionality.

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Using Antivirus Software with exacqVision

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Knowledge Support Support exacqVision Client Categories

Using Antivirus Software with exacqVision

Antivirus Configuration

As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite.

To permit antivirus software to work with exacqVision software, the following file extensions need to be exempted from scans:

  • .PS
  • .PSI

NOTE: As an alternative, you could also exclude the data drive you are using to store video.

It is also be necessary to exempt certain files if they are targeted by scans. See KB 20594.

If your antivirus protection suite has a firewall, the following must also be exempted:

exacqVision Client
exacqVision Server
exacqVision Web Service
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Additional Notes

  • Most systems require a restart after changing the configuration. Within some antivirus suites, settings might revert after the restart (this activity has been specifically observed with the Avast antivirus suite in the past). It is recommended that you double-check your settings after the restart to verify that your exclusions and exceptions have been saved.
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  • On an exacqVision Client workstation machine, the only exception needed is for the exacqVision Client software.
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  • Some suites, such as Kaspersky Endpoint 10, also install components on the NIC driver to monitor network traffic. It is recommended that these be disabled if you see a performance decrease or inability to connect to cameras after this component has been enabled.
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  • Best practice is not to use multiple antivirus applications on the same system as these can often conflict with each other.
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Timestamp issues

If you are using antivirus software and you see an incorrect timestamp in live video windows or you cannot successfully search for video in a specified time and date range, the antivirus software might be preventing the exacqVision Server from correctly identifying its own IP address. This has been known to occur when using Trend Micro OfficeScan and other antivirus software.

To resolve this issue, you must enter the IP address of the exacqVision server in the IP Camera Time Server field on the System page’s Date/Time tab.

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