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Knowledge Support Support Categories exacqVision Webservice Products

Motherboard audio continues to play even after disabling the audio channel

Description

Audio coming from outputs on motherboard continues to play even after disabling the audio channel.

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Affected platforms

exacqVision Server 5.8 to 7.2.3

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Symptom

Motherboard audio continues to play the buffered sound on the output port even after the port is disabled from exacqVision client.

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Workaround

Restart the exacqVision service

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Resolution

Update to exacqVision Server 7.4.0.89244

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Knowledge Support exacqVision Mobile Categories

Exacq Mobile 3 Microphone Support

Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4.

All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server.

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Important Note

To send audio to an exacqVision Server using the mobile site, accessed via a web browser, the device or computer that is being used must have a microphone connected, the service must be hosted using HTTPS, and the site must be accessed via HTTPS. If you are accessing the mobile site over HTTP the option to send audio is not available due to browser security constraints.

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Categories
Knowledge Support Support exacqVision Client Categories Products

How to Record Video and Audio with a Single Button

A common request from exacqVision users, especially those monitoring interview rooms is to be able to toggle on and off recording of video and audio. It can become inefficient and confusing to create multiple soft triggers to record both video and audio, and even more so if you have multiple cameras or microphones in the same room.

In the following example, we will show how to set up a single soft trigger to record video and audio from multiple cameras and microphones. A soft trigger is a button used in the software to activate some action. You could use other event types to trigger recording, such as Video Motion, but for this example we will be creating a soft trigger. We will also show how to apply this trigger as a camera association. Camera associations were introduced in Client version 7.0.

NOTE: As always, consult your local laws/ordinances regarding the legality of recording audio.

Start by navigating to the Event Linking page.

Press the New button at the bottom to make a new Event Link.

From the Event Type panel, select Soft Trigger.

Because we don’t already have a soft trigger to select, we need to click the New button under the Event Source panel to make one.

In the pop-up window, give the soft trigger a name, something descriptive so that in the future you can remember what it does. In this example, we will call it ‘Record Room 1’. Click OK.

Our new event in the main Event Linking panel is now listed with ‘Record Room 1’ as the source. Now we need to choose an action to tell it what to do. From the Action Type panel select Record Video.

When you select this, the Action Target panel populates with a list of cameras. Select the camera you want to record.

Click the Apply button at the bottom of the page to save your Event Link.

Now in the main Event Linking panel we see the entire link we created.

The event above only records video when activated, but we want to record audio too, and without pressing a second button to record audio. To do this, you’re going to select the New button at the bottom of the page again and select Soft Trigger from the Event Type panel again.

We’ve already created a soft trigger called ‘Record Room 1’ so select this from the list in the Event Source panel.

In the Action Type panel, you’re going to select Record Audio. Now the Acton Target panel shows a list of your audio inputs. Select the one you are going to record with this video.

Our list of Event Links now looks like this:

We can test this new soft trigger by going to Live Mode in the client. Bring up the camera that you selected in Event Linking and choose the Soft Trigger icon from the tool bar at the top of the client window.

When the Soft Triggers window opens, toggle the state of the trigger by clicking in the check box on the left. You will see the Status column change from Normal to Alarm.

When you uncheck the box, the status will return to Normal. When the state is Alarmed you will also see the border around the camera view change to Red, indicating that it is recording due to an event.

Now to confirm that it recorded video and audio, navigate to the Search page. Select your camera and expand the navigation tree to select your audio input. Change the search range to the last few minutes. When you click on Search you should see the timeline display red bars for the time period you activated the soft trigger.

If you have multiple cameras and microphones that you want to record at once you can create additional Event Links all with the same soft trigger as their event source.

Once the soft trigger is created and the event links have been made you can end here. If you want to make use of Camera Associations to make this new soft trigger easy to find and activate when you need it, continue below.

Navigate to the Settings page for the camera you want to place the association button on and select the Associations tab.

The list of available controls is automatically populated and has an option for Record Video… but that is not the soft trigger we made earlier and will only record video and only for this one camera. If we want to use our fancy multi-camera, video and audio recording soft trigger we made earlier, scroll down towards the bottom where all system wide soft triggers are listed.

Here you can double-click, or highlight the soft trigger and click the Add button to move it to the Associated Controls panel.

When the soft trigger is moved to this window you will also see the new association appear in the camera panel above.

Right now this association icon is set to Sustained. That means it is a toggle. Press it once and it stays activated until you press it again. If the action permits you can use the drop down to change this to Display Only, which prevents you from pressing it to activate anything, or you may change it to Momentary, which only activates it for as long as you hold it.

To the right, you also have display options such as the background color, opacity and whether or not to display a label to make it easy for other users to tell what this does.

If your soft trigger records multiple cameras you might consider placing this same association on each camera panel that it records. This would make it easier to toggle on and off and see the status regardless of which camera in that room you were looking at.

Camera associations are a server side setting, meaning all users connecting to this server will see these. If you use custom user groups you can control whether or not specific user accounts can activate them.

But if your server administrator hasn’t applied camera associations, or if you plain don’t like camera associations on top of your camera panels there is another option for an easy to reach soft trigger, called an Event Button. Event buttons are client side, meaning only the user on this particular client instance will see them and you must be logged in as that user to create it.

In the Client settings, the Event Button configuration is on the right.

Click on the New button under the Event Button panel. Give the button a descriptive Tool Tip name and use the Change Icon button to select from a pre-configured set of ready-to-use icons. Optionally, you may choose to enter a shortcut key to press on the keyboard to activate it.

In the panel below you will select the soft trigger you want to associate this with and you may also choose to make it a sustained button (toggle) or momentary (press and hold). Click the Apply button to save.

After you’ve saved this, you will see this new button appear in Live Mode on the tool bar across the top of the client window.

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Categories
Knowledge Support Support exacqVision Client Categories Products

Customizing Client Audio Alerts

The ExacqVision Desktop Client software has the ability to alert users with audio when using Event Monitoring. See the Client Help file, press F1, to learn how to set up Event Monitoring, or watch the Event Monitoring training video.

Using audio alerts is a good way to bring attention to system operators when events of importance occur. This is useful for things such as when someone enters a doorway or if motion is detected in protected areas, among others. The Client comes with built in sound files but you are not limited to these.

To add sound files you must use .WAV files. When opting to use custom sound files you will need to be sure the sound file exists in the correct directory on each workstation you wish to hear the sound from.

Place these files in the following file directory:

Windows: 
C:\Program Files\exacqVision\Client\sounds\

Ubuntu Linux: 
/usr/local/exacq/client/sounds/

Close and restart your ExacqVision Client window to make the new sound files available in Event Monitoring.

NOTE:  .WAV files must use PCM U8 encoding

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Categories
Knowledge Support Support exacqVision Server Categories

Enabling Audio Line Inputs in Linux

By default, Line In is not enabled in Linux. To enable Line In, complete the following steps:
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Open a Terminal window and run alsamixer. This opens a window that allows you to change settings for each sound channel.
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Press the F4 key to change capture settings.

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  • Use the left and right arrow keys to select capture channels.
  • To enable input on a selected channel, press the spacebar. When enabled, CAPTURE is displayed in red. Adjust the gain for a combination of minimum noise and sufficient volume.
  • Make sure the gain on Digital is a positive value. Increase the gain to a acceptable volume level.
Categories
Knowledge Support Support Categories Products exacqVision Hardware

USB Sound Card for exacqVision ELX-Series Systems

exacqVision ELX does not provide audio support through the system motherboard. However, a USB audio adapter can be used with an exacqVision ELX system. Exacq has verified Diamond Sound Tube USB Audio Device (model XSTU21) for this purpose.

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USB-Sound-Card-for-exacqVision-ELX-Series-Systems.pdf

Categories
Knowledge Support Support Categories Products exacqVision Integrations

What is the sample rate of exacqVision Stretch audio inputs?

The sample rate of audio inputs on exacqVision systems with analog Stretch boards is 8KHz.

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What-is-the-sample-rate-of-exacqVision-Stretch-audio-inputs.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

ExacqVision Z-Series Audio: Device Not Discovered

If an ExacqVision Z-series server (C2SBC-Q Mobo) does not discover audio devices such as speakers and headphones, install the latest Realtek drivers from the following location:

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software

Download Vista, Windows7 Driver (32/64bits) Driver only and follow the on-screen installation instructions.

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Categories
Knowledge Support Support exacqVision Client Categories Products

USB Audio on ExacqVision Systems without Onboard Audio

External USB speakers may be connected to an ExacqVision system to transmit audio from ExacqVision Client if the system motherboard does not provide audio.

The speakers must be compatible with the operating system, such as Windows 10, Windows 7, or Ubuntu 20.04 Linux. Although third-party USB speakers are not specifically tested/certified for support with ExacqVision systems, Pixxo SP-5100U speakers have been successfully used for this purpose.

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Categories
Knowledge Support Support exacqVision Client Categories Products

No Audio from PC Speaker on Linux-Based exacqVision Systems

If you cannot hear audio on Linux-based exacqVision (eV) systems, try adjusting the volume setting on the front speaker (the default setting is for this volume is zero). To adjust the volume setting, complete the following steps:

  1. Exit the eV Client software and log out of the user account.
  2. Log in to Linux using an administrator account.
  3. In the bottom-right corner of the main window, left-click the speaker icon and select Open Volume Control from the pop-up menu.
  4. Make sure Mute is NOT selected for the Master or Front volume settings. You can tell that Mute is selected if the speaker icon below the settings’ slider bars is obscured by a red “x.”
  5. Move the Master and Front volume settings sliders up.
  6. Test the audio in eV Client.
  7. If necessary, repeat these steps to change the volume settings to an appropriate level.

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No-Audio-from-PC-Speaker-on-Linux-Based-exacqVision-Systems.pdf