Tag: ASRock

Windows Server 2022 Showing Only One Network Card

Post author By Brian Lakin
Post date April 26, 2024

Description

Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box.

Product

Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below.

Z-Series systems
Some A-Series systems, depending on the system options ordered

NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to all systems listed above.

Steps to Reproduce

Power on unit
Check Windows Device Manager for listed network interfaces
Check exacqVision Client Network Settings

Expected Results

All network cards are recognized and appear listed.

Actual Results

Only one interface is listed.

Solution

Attempt solution starting with Step 9 first. If this still fails, repeat steps beginning with Step 1, which requires opening the system chassis.

Power the system down gracefully using the shutdown option from the OS.
Unplug system and press the power button to drain any residual power off the board.
Open the system, locate and remove the CMOS battery from the system board. Wait 5 to 10 minutes before continuing.
Replace the CMOS battery.
Reconnect power to the system.
Power on the system.
Enter the system BIOS or Boot Option menu and boot to the UEFI partition.
Check for changes in recognition of the additional network interface(s). If no change, continue with next steps.
Restart the system and enter BIOS.
Open to the Exit menu and select Load Defaults.
Reboot and enter BIOS again, select the UEFI partition as the boot option.
Check Windows Device Manager and Network Settings to validate that the additional interface(s) are detected.

AES-842 Has been created to investigate this.

Additional Steps

Pull the logs from the UEFI

Open CMD.
Enter the following:
mountvol z: /S
Type cd z: and press Enter.
Type dir and press Enter.
Type cd EXACQ and press Enter.
Open File Explorer and locate the logs in the Z partition. This is hidden by default. If you make them visible using File Explorer options, be sure to set to hidden again after you are done collecting logs.
Collect the txt and xml files from the logs and add them to a newly created ZIP file to copy from the system.
When done collecting logs, return to CMD and enter
mountvol z: /d
to remove the temporarily mounted volume.

Tags IMB-X1313, 20271, Windows Server 2022, Server, NIC, Level2, Network Config, ASRock

User Guides Documentation Categories Products exacqVision Hardware

ASRock Industrial IMB-X1314 System Beep Codes

Post author By Bhargav Atturu
Post date February 5, 2024

Beep Sequence	Description	Troubleshooting
1 short constant beep	Error with RAM refresh	1. Check RAM for physical damage. 2. Try another stick of RAM. 3. BIOS update
2 short beeps	RAM parity error	1. If adding new memory, try removing to see if this fixes issue. 2. Check for conflicts in memory types. 3. Check power supply for unstable voltages.
3 short beeps	RAM read/write test failed	1. Repair corrupted files. 2. Perform memory tests
4 short beeps	System clock error	Try synchronizing system time with an internet (NTP) time source.
5 short beeps	CPU error	Check that CPU is properly seated.
6 short beeps	Keyboard not detected/ keyboard controller error	Check keyboard is properly connected or try a different keyboard.
7 short beeps	General CPU or RAM error	1. Check that CPU is properly seated and connected. 2. Check that RAM is properly seated and connected. 3.Inspect connections for dirt or corrosion.
8 short beeps	Graphics controller error	Check for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beeps	ROM error	Check if system is attempting to boot from an external device.
10 short beeps	ROM read/write error	1. Run a memory diagnostic, such as mdsched.exe in Windows. 2. Clear CMOS
11 short beeps	CPU cache check failure	1. Check CPU temperature. 2. Inspect CPU fan for proper function. 3. Clear dust or dirt from CPU fan. 4. Check for faulty CPU heatsink.

Tags 18833, Guest, Motherboard, ASRock, Error Code, Beep Code, System Board, IMB-X1314

User Guides Documentation Categories exacqVision Hardware Products

ASRock Industrial IMB-X1313 System Beep Codes

Post author By Bhargav Atturu
Post date February 5, 2024

Beep Sequence	Description	Troubleshooting
1 short constant beep	Error with RAM refresh	1. Check RAM for physical damage. 2. Try another stick of RAM. 3. BIOS update
2 short beeps	RAM parity error	1. If adding new memory, try removing to see if this fixes issue. 2. Check for conflicts in memory types. 3. Check power supply for unstable voltages.
3 short beeps	RAM read/write test failed	1. Repair corrupted files. 2. Perform memory tests
4 short beeps	System clock error	Try synchronizing system time with an internet (NTP) time source.
5 short beeps	CPU error	Check that CPU is properly seated.
6 short beeps	Keyboard not detected/ keyboard controller error	Check keyboard is properly connected or try a different keyboard.
7 short beeps	General CPU or RAM error	1. Check that CPU is properly seated and connected. 2. Check that RAM is properly seated and connected. 3.Inspect connections for dirt or corrosion.
8 short beeps	Graphics controller error	Check for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beeps	ROM error	Check if system is attempting to boot from an external device.
10 short beeps	ROM read/write error	1. Run a memory diagnostic, such as mdsched.exe in Windows. 2. Clear CMOS
11 short beeps	CPU cache check failure	1. Check CPU temperature. 2. Inspect CPU fan for proper function. 3. Clear dust or dirt from CPU fan. 4. Check for faulty CPU heatsink.

Tags Guest, Motherboard, ASRock, Error Code, Beep Code, System Board, IMB-X1313, 18831

User Guides Documentation Categories Products exacqVision Hardware

ASRock H410 System Beep Codes

Post author By Bhargav Atturu
Post date February 5, 2024

Beep Sequence	Description	Troubleshooting
1 short constant beep	Error with RAM refresh	1. Check RAM for physical damage. 2. Try another stick of RAM. 3. BIOS update
2 short beeps	RAM parity error	1. If adding new memory, try removing to see if this fixes issue. 2. Check for conflicts in memory types. 3. Check power supply for unstable voltages.
3 short beeps	RAM read/write test failed	1. Repair corrupted files. 2. Perform memory tests
4 short beeps	System clock error	Try synchronizing system time with an internet (NTP) time source.
5 short beeps	CPU error	Check that CPU is properly seated.
6 short beeps	Keyboard not detected/ keyboard controller error	Check keyboard is properly connected or try a different keyboard.
7 short beeps	General CPU or RAM error	1. Check that CPU is properly seated and connected. 2. Check that RAM is properly seated and connected. 3.Inspect connections for dirt or corrosion.
8 short beeps	Graphics controller error	Check for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beeps	ROM error	Check if system is attempting to boot from an external device.
10 short beeps	ROM read/write error	1. Run a memory diagnostic, such as mdsched.exe in Windows. 2. Clear CMOS
11 short beeps	CPU cache check failure	1. Check CPU temperature. 2. Inspect CPU fan for proper function. 3. Clear dust or dirt from CPU fan. 4. Check for faulty CPU heatsink.

Tags Motherboard, ASRock, Error Code, Beep Code, System Board, H410, 18829, Guest

User Guides Documentation Categories Products exacqVision Hardware

ASRock C236M WS System Beep Codes

Post author By Bhargav Atturu
Post date February 5, 2024

Beep Sequence	Description	Troubleshooting
1 short constant beep	Error with RAM refresh	1. Check RAM for physical damage. 2. Try another stick of RAM. 3. BIOS update
2 short beeps	RAM parity error	1. If adding new memory, try removing to see if this fixes issue. 2. Check for conflicts in memory types. 3. Check power supply for unstable voltages.
3 short beeps	RAM read/write test failed	1. Repair corrupted files. 2. Perform memory tests
4 short beeps	System clock error	Try synchronizing system time with an internet (NTP) time source.
5 short beeps	CPU error	Check that CPU is properly seated.
6 short beeps	Keyboard not detected/ keyboard controller error	Check keyboard is properly connected or try a different keyboard.
7 short beeps	General CPU or RAM error	1. Check that CPU is properly seated and connected. 2. Check that RAM is properly seated and connected. 3.Inspect connections for dirt or corrosion.
8 short beeps	Graphics controller error	Check for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beeps	ROM error	Check if system is attempting to boot from an external device.
10 short beeps	ROM read/write error	1. Run a memory diagnostic, such as mdsched.exe in Windows. 2. Clear CMOS
11 short beeps	CPU cache check failure	1. Check CPU temperature. 2. Inspect CPU fan for proper function. 3. Clear dust or dirt from CPU fan. 4. Check for faulty CPU heatsink.

Tags Error Code, Beep Code, System Board, C236M WS, 18827, Guest, Motherboard, ASRock

User Guides Documentation Categories Products exacqVision Hardware

ASRock H110-E1 System Beep Codes

Post author By Bhargav Atturu
Post date February 5, 2024

Beep Sequence	Description	Troubleshooting
1 short constant beep	Error with RAM refresh	1. Check RAM for physical damage. 2. Try another stick of RAM. 3. BIOS update
2 short beeps	RAM parity error	1. If adding new memory, try removing to see if this fixes issue. 2. Check for conflicts in memory types. 3. Check power supply for unstable voltages.
3 short beeps	RAM read/write test failed	1. Repair corrupted files. 2. Perform memory tests
4 short beeps	System clock error	Try synchronizing system time with an internet (NTP) time source.
5 short beeps	CPU error	Check that CPU is properly seated.
6 short beeps	Keyboard not detected/ keyboard controller error	Check keyboard is properly connected or try a different keyboard.
7 short beeps	General CPU or RAM error	1. Check that CPU is properly seated and connected. 2. Check that RAM is properly seated and connected. 3.Inspect connections for dirt or corrosion.
8 short beeps	Graphics controller error	Check for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beeps	ROM error	Check if system is attempting to boot from an external device.
10 short beeps	ROM read/write error	1. Run a memory diagnostic, such as mdsched.exe in Windows. 2. Clear CMOS
11 short beeps	CPU cache check failure	1. Check CPU temperature. 2. Inspect CPU fan for proper function. 3. Clear dust or dirt from CPU fan. 4. Check for faulty CPU heatsink.

Tags System Board, 18819, Guest, Motherboard, H110-E1, ASRock, Error Code, Beep Code

Knowledge Support Support Categories exacqVision Hardware

Updating the BIOS on Systems with ASRock C236M WS Motherboards

Post author By Tom Oakes
Post date July 7, 2022

Description

The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards.

Product

Asrock C236M WS Motherboard

Instructions

Download the C236MWS3.12E flash file HERE
Format a 32MB or larger USB key as FAT32
Copy the flash file to the root of the USB key
Plug the USB key into the NVR and restart the machine
On Boot, after the MegaRAID initializes (if applicable) and prior to the operating system loading press the Delete key “Del” to enter BIOS setup
When prompted enter the BIOS password “admin256” and press “Enter”.
On the Main tab check the current BIOS version, listed as UEFI Version
If the version is L3.12E or higher a BIOS update is not required.
To update the BIOS, select the Advance tab, highlight Instant Flash, and Enter.
Instant Flash will automatically detect all devices and only list those BIOS versions which are suitable for your motherboard, select the suitable BIOS version and press ENTER to flash.
The BIOS update should progress
Please DO NOT power off during BIOS update.
After update success completes, press Enter to reboot system
The server will power cycle several times, press [F2] or [Del] to enter the BIOS setup utility.
On the Main tab verify the new version “L3.12E”
Verify the date and time are correct
Press F10 to exit BIOS and restart the machine.

Note:

In the event the BIOS password “admin256” fails after Instant Flash perform the following steps

Power the server off
Turn the individual power supplies off and remove the power cords
Disconnect the CMOS battery
Hold the power button on for a few seconds to discharge any residual power
Reconnect the CMOS battery
Reconnect the power cords and power the unit on

Traditionally systems with MegaRAID controller cards would display initialization information along with the option to enter the MegaRAID BIOS when a system is first booted. After updating the BIOS this will no longer be the case, the MegaRAID BIOS is accessible through BIOS Setup on the Advanced tab. If desired the older behavior can be restored by enabling CSM “Compatibility Support Module” Parameter on the Boot tab.