Tag: Archiving Cannot Recover

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Archiving cannot recover from disconnected state

Affected platforms

exacqVision 7.0 to 7.2 running on Windows

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Symptom

When the archiving job becomes disconnected, it may not automatically recover and remain in a disconnected state.

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Workaround

Perform one of the following actions:
Recreate the archive target

  1. Delete all task schedules for the archive target.
  2. Delete the archive target.
  3. Recreate the archive target.
  4. Recreate the task schedules associated to the archive target.

Restart exacqVision Server service. This will result in a minor interruption of video recording during the restart process.

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Resolution

Update to exacqVision 7.3.3 or later