Symptoms
When you configure archiving in a slow network environment or archive very large files, other server operations can be delayed or stalled. This can happen in any of the following situations:
- Archiving files over 1GB (the larger the file, the longer the delay)
- Archiving across a 10 Mbps connection or similar slow connection
- Archiving through a slow switch
- Archiving over DSL or other slow Internet service
- Configuring auto-export to an SMB network share located on a separate slow network
<br>
This situation can cause the following operations to be delayed indefinitely:
- Server shutdown.
- Notification e-mails used with event linking.
- Test Profile action while notification profiles are being configured.
- Display of updated drive and media status when Auto Export Media Refresh is activated in exacqVision Client.
- Burning to disc as part of auto-export profile used with event linking.
- Storage alarms as a result of Disk/RAID status monitoring (detecting disks or RAID volume configuration changes or monitoring SMART attributes).
- Configuration of RAID hot spares.
- Searching Active Directory to locate domain users or groups.
- Detection of display names for mapped Active Directory users/groups.
- Binding to Active Directory.
- Disconnection of connected clients and failed connection/re-connection attempts (related to Active Directory).
- IPC socket error log messages (related to Active Directory).
- Configuration of network interfaces.
- Configuration of archiving.
<br>
Affected Versions
This issue affects Linux-based exacqVision Desktop systems. This does not affect Windows or exacqVision Edge.
<br>
Workaround
The issues described in this article can be minimized through careful scheduling of archive tasks to avoid conflicts with other server operations. You can also archive to a target other than an SMB location.