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UsbDio serial (analog PTZ) conflict with ModemManager

Description

On Ubuntu 12.04 and newer systems with UsbDio with one or more serial ports, a system program called ModemManager will alter port settings, including baud rate, overwriting the values set by the server. This can interfere with serial ports used for analog PTZ and other purposes. Typical symptoms are that PTZ does not work after reboot.

Changing the port or protocol settings, applying, changing back, and applying the old settings is a temporary workaround.

exacqVisionUsbDio version 1.2.2 or newer has a fix (it adds an annotation to stop ModemManager from accessing the UsbDio serial ports).

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Knowledge Support Support exacqVision Server Categories Products

Analog PTZ may exhibit significant lag with exacq joystick and Sensormatic matrix switches

Issue

This issue is especially pronounced when manually performing proportional PTZ via exacq joystick and exacqVision Client, with Server versions <= 19.06. Once user releases joystick, a camera may take up to 20 seconds to stop.

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Version Fixed

 Fixed in 19.09 RC exacqVision Server