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Knowledge Support Support exacqVision Server

Analog PTZ Presets Are Not Saving for Customrole Users

Description 

Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live.

Product 

exacqVision Server v22.09 and 22.12

Steps to Reproduce 

  • exacqVision Client > Configuration > Users
  • select an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled
  • Close and re-open the client, logging in using the customrole user
  • Select an analog PTZ camera in Live
  • Right click and select Create PTZ Preset
  • Enter a Preset Name, click OK
  • Again Right Click on the Live Image
  • Select PTZ

Expected Results 

  • The PTZ preset just created is listed and available for selection

Actual Results 

  • The PTZ preset just created is not listed

Solution

exacqVision Server build 22.12.739702.0 is available and the fix will be included in exacqVision Server 23.03
See AES-220 for additional details

Categories
Knowledge Support Documentation Support exacqVision Server Products exacqVision Integrations

Connecting an ExacqVision Hybrid System to a Pelco Coaxitron Translator for Analog PTZ Control

ExacqVision Hybrid servers have the ability to integrate with Pelco Coaxitron CXTA 9760 devices. This allows customers with existing Pelco PTZ cameras that are controlled through the coax with the Coaxitron protocol to be controlled using ExacqVision software. The CXTA accepts the Pelco 422 protocol from the ExacqVision server, and it outputs the data over the video cable.<br><br>

To use a Pelco Coaxitron Translator (CM9760-CXTA) to control up to 16 analog PTZ cameras using an exacqVision Hybrid system, complete the following steps.<br><br>

I. Connect video from the CXTA to the exacqVision Hybrid system

Connect the BNC Out from the CXTA to Video In on the ExacqVision Hybrid system. The input/output numbers do not have to match because the CXTA input position determines where the PTZ commands are sent.<br><br>

II. Configure the CXTA dipswitches

Set CXTA dipswitches 1 and 2 to OFF to enable 32-bit extended Coaxitron.

Set dipswitch 3 ON to enable Pelco D protocol.

Set dipswitch 8 to ON to enable Spectra equipment type.

III. Connect RS-485 TX+/- on the ExacqVision Hybrid system to the OUT RJ-485 connector on the CXTA

NOTE: For this process, you need a CAT5 cable with one RJ-45 end, a wire stripper, and a small screwdriver.

  1. On the end of the cable without the RJ-45 connector, strip wires 7 and 8 to expose the copper. If the cable is TIA standard, the wires are white/brown and brown.<br><br>
  2. Locate the RS-485 terminal block on the back of the ExacqVision Hybrid system.<br><br>
  3. Use a small screwdriver to loosen (not remove) the TX+ and TX- screws on the RS-485 terminal. You can remove the terminal connector to see the labels.<br><br>
  4. Insert the brown wire into the TX+ position on the RS-485 terminal and tighten the screws.<br><br>
  5. Insert the white/brown wire into the TX- position on the 485 terminal and tighten the screws.<br><br>
  6. Plug the other end of the CAT5 cable into the OUT RJ-485 connector on the CXTA.<br><br>

IV. Enable the serial port in the ExacqVision Client software

  1. In ExacqVision Client, open the Configuration page.<br><br>
  2. Select Serial Port Setup.<br><br>
  3. Locate the RS-485 connection. In Windows, the highest numbered COM port is typically where the RS-485 connection communicates.<br><br>
  4. In the Use column, select PTZ from the drop-down list.<br><br>
  5. Give the connection a name (Pelco CXTA, for example).<br><br>
  6. In the Profile/Protocol section, select Pelco-D from the drop-down list.<br><br>
  7. In the Baud Rate column, select 2400 from the drop-down list.<br><br>
  8. In the Data Bits column, select 8 from the drop-down list.<br><br>
  9. In the Stop Bits column, select 1 from the drop-down list.<br><br>
  10. In the Parity column, select None from the drop-down list.<br><br>
  11. Leave Flow Control at None and Max Line Length at 80.<br><br>
  12. Click Apply.<br><br>

V. Enable PTZ control on the camera and test it in the exacqVision Client software

  1. In ExacqVision Client, open the Configuration page.<br><br>
  2. Select the first input that you want to configure as a PTZ camera to open the Camera Setup page. The inputs are listed below the Camera Recording Setup icon in the configuration tree.<br><br>
  3. In the Serial Port drop-down list, select the COM port enabled in the previous steps.<br><br>
  4. In the Address drop-down list, select the address that matches the camera’s input on the CXTA. For example, if the camera is connected to Input 6 on the CXTA, select 6 as the address.<br><br>
  5. Click the Presets button on the left (not the digital Presets button).<br><br>
  6. Click the Pan/Tilt buttons to move the camera around.<br><br>
  7. Click the Zoom buttons to zoom in and out.<br><br>
  8. Repeat steps 1-7 for each of the cameras connected to the CXTA that you want to configure as PTZ cameras.<br><br>

Attached are the Pelco documents on the CXTA model.

Pelco_CM9760_CXTA_Coaxitron_Translator_manual.pdf Pelco_CM9760_CXTA_Coaxitron_Translator_spec.pdf