Admin Password

Windows

Stop all six Enterprise Manager services.

Open Command Prompt as Administrator.

cd C:\ProgramFiles\exacqvision\enterprisemanager\enterprisesystemmanager
Note: EnterpriseSystemManager can be in D:\ Make sure to validate where the EM folder is installed.

Run the command enterprisesystemmanager.exe shell

In the shell, type the following:
from organization.models import EnterpriseUser
u = EnterpriseUser.objects.get(username=”admin”)
u.set_password(“Support.1”)
u.save()
import sys
sys.exit()

NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin“

Restart Enterprise Manager services and log into EM with the new password.

Linux

Stop all six Enterprise Manager services.

To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell

In the shell, type the following:

from organization.models import EnterpriseUser
u = EnterpriseUser.objects.get(username="admin")
u.set_password("Support.1")
u.save()
import sys
sys.exit()
Exit Terminal and start all six Enterprise Manager Services

NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin“

**If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade repositories

sudo apt update

sudo apt upgrade

The process to change the admin password for the Operating System varies depending on which version you are using. The OS version can be found by entering the following command in a Terminal:

cat /etc/issue

Use the Contents menu to the left to go directly to the version of your operating system.