When sending a command to an access control module (lock/unlock door, activate/deactivate relays etc.) the first attempt may fail silently. This is likely to happen if the operator credentials are same as the connection credentials. All subsequent commands will succeed or fail with an error message.

<br>

Workaround

Retry the command a second time or use different credentials for connecting to the Entrapass server and executing the command.

<br>

Resolution

Update to exacqVision Server 7.2.1.85489 or higher

Tags Level2, 4814, First Command to Unlock/Lock Door, Integration Fails, Unlock, Kantech, Access Control, Integrations

Knowledge Support Support Categories Products exacqVision Integrations

Can I still integrate with different brands of access control systems?

Post author By Bhargav Atturu
Post date February 3, 2016

exacqVision integrates with a variety of access control systems if you chose to implement another access control system. EntraPass software is compatible with Kantech’s complete line of door controllers to create a highly scalable solution that can be deployed within one building or across multiple locations. For more information, go to Kantech Controllers.

<br>

Can-I-still-integrate-with-different-brands-of-access-control-systems.pdf

Tags Intergrate Different Brands of Access Control Systems, Access Control, 1692, Guest, KB-00278-278-210209