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ExacqVision Web Service Fails to get Public URL from Relay Manager

Summary

The OpenSSL Certificate from Ubuntu that the relay service utilizes is expired

Description

Error failed to get public URL from relay manager rpc error: code = Unavailable desc = connection error: desc = “transport: authentication handshake failed: x509: certificate has expired or is not yet valid: current time 2022-02-24T10:19:29-08:00 is after 2021-09-30T14:01:15Z” wfe 32563

Product

ExacqVision Web Service

Solution:

You should only see this on Ubuntu systems.

NOTE: It is assumed that the NVR has internet access.

  1. Open Terminal on the NVR, by pressing CTRL+ALT+T
  2. Enter the following commands:
  3. sudo apt-get update
  4. sudo apt-get upgrade

This will update the system repositories then update software packages to the latest versions. This may take 10-20 minutes depending on the system.