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Knowledge Support exacqVision Enterprise Support

exacqVision Enterprise Manager Shows Server as – Not Monitoring

Description:

The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring”

Product:

  • exacqVision Enterprise Manager

Steps to Reproduce

  1. From exacqVision Enterprise Manager, choose Servers 
  2. A list of the added servers will be displayed on the Server List page 

Expected Results:

Status of all listed servers shows “Connected” 

Actual Results:

Some or all of the listed servers show “Not Monitoring” 

Solution:

Use the exacqVision Client to check the license status for the the servers showing “Not Monitoring” to make sure that they are “Enterprise”.  See Required Licensing specifications listed in the exacqVision Enterprise Manager Data Sheet.   A new Enterprise License will be required to monitor these systems