Searches in EM fail after authenticating to AD. When they do a search to add a new user, it will not search or filter by the users name or says ‘no results found’
Solr Apache is reporting a corruption with the indexed files, so we cleared the indexed data and recreated it.
Linux Steps…
1. Reboot the EM Server
2. Open a command prompt and type the following followed by the <ENTER> key
sudo service enterprise-datarolloff stop
sudo service enterprise-importer stop
sudo service enterprise-webservice stop
sudo service enterprise-sendemail stop
You also need to stop the Solr-Apache services
cd /usr/local/exacq/esm/apache_solr/apache-solr/bin
sudo ./solr stop -p 8983 if it doesn’t work, then try sudo ./solr stop -all
cd/usr/local/exacq/esm/apache_solr/apache-solr/server/solr/collection1/data
sudo mv data data2
Restart Start the EM Services
sudo service enterprise-datarolloff start
sudo service enterprise-importer start
sudo service enterprise-webservice start
sudo service enterprise-sendemail start
You also need to start the Solr-Apache services
cd /usr/local/exacq/esm/apache_solr/apache-solr/bin
sudo ./solr start -force (this forcefully restarts solr)
OR
Windows Steps…
- Open up Windows Services
- Stop all four EM services, SolrApache and SolrJetty
- Browse to C:\Program Files\exacqVision\EnterpriseManager\apache_solr\apache-solr\server\solr\collection1
- Rename the Data folder to Data2
- Restart all four EM services, SolrApache and SolrJetty
- Go back in to EM and navigate to Domain and click on Refresh Domain, which will resync the domain
- Go to Users and click on Add New User and try to do a search
- Verify you can search by name