The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher.
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Symptom
When connected to a Hikvision DS-6716HQHI encoder, user sees seemingly random drops of video streams for a second or two.
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Problem
When this device detects motion, the encoder switches from the main profile to the event profile, seemingly pausing the stream. Our camera plugin detects this as a timeout of the stream and attempts a reconnect.
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Solution
- Log into the camera’s web interface through a web browser.
- Navigate to the Configuration > Camera Settings > Video Settings
- In the ‘Channel No’ field, go through all 16 channels and set ‘Video Type’ for both the Main Stream (Normal) and Main Stream (Event) to ‘Video Stream’.
- Also, verify that the Main Stream (Event) video settings are the same as the Main Stream (Normal) settings.
- Back in the exacqVision Client, on the Add IP Cameras page, highlight any of the IP addresses for these encoders and add the following option, #getparameter_override=true.
- So if your encoder address is listed as 192.168.0.5, change this to 192.168.0.5#getparameter_override=true.
- If the IP is listed as 192.168.0.5#bank=2, add the #getparameter_override=true after the bank option as 192.168.0.5#bank=2#getparameter_override=true.
- After applying these override options to all the encoder IP addresses listed, uncheck the Enable box next to each in the IP Camera List, then recheck them.
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Note: This encoder supports four audio channels, so the workaround steps may pose a problem if you are using audio from this device.
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