Description
How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service.
Product
ExacqVision Web Server
Troubleshooting FRPC
FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique public relay URL.
Some antivirus software may identify this client as a threat and will block, remove, or prevent the installation of FRPC.
This usually manifests itself with issues either in initial setup of the relay service or when existing relay services stop working.
To confirm, check the ExacqVision Web Server logs for entries similar to the following:<br><br>
2021-06-15T10:02:51.215-0400 error failed to launch relay proxy client: file: frpc.exe not found<br><br>Next confirm that FRPC is present in the appropriate install folder.
The default install locations are:
WindowsC:\Program Files\exacqVision\WebService\bin\frpc.exe
Linux/usr/local/exacq/webservice/bin/frpc
Note: In some cases users may need to add relay.exacq.net to the allow list in their firewall.