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Knowledge Support Support exacqVision Server exacqVision Hardware Products Uncategorized

Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the ability to get more detailed logs in case the unit remains rebooting randomly. This is not to be done if there are logs pointing to an issues.

Watchdogs – Enabling/Disabling
Windows
Edit C:\Program Files\exacqVision\Server\sysmgmtpi.xml
Locate the section similar to the following:
<Watchdogs ID=”3604480″>
<Watchdog Source=”Nuvoton LPC I/O NCT6791D” Enabled=”1″ Timeout=”40″ />
</Watchdogs>
* Change Enabled =”1” to Enabled =”0”
* Save the file
* Restart the exacqVision Server Service

Linux
$ cd /usr/local/exacq/server/
$ sudo nano sysmgmtpi.xml
* locate the section similar to the following
Watchdogs ID=”3604480″
Sensors ID=”3604480″ Enabled=”1″ Status=”1″
* change Enabled =”1” to Enabled =”0”
* Save and close the file

Before
$ sudo cat sysmgmtpi.xml | grep -i watchdog
Watchdogs ID=”3604480″
Watchdog Source=”ITE Tech IT8728 EC-LPC I/O” Enabled=”1″ Timeout=”40″
Watchdogs

After
$ sudo cat sysmgmtpi.xml | grep -i watchdog
Watchdogs ID=”3604480″
Watchdog Source=”ITE Tech IT8728 EC-LPC I/O” Enabled=”0″ Timeout=”40″
Watchdogs