Tag: 6.8

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ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exe

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb

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ESM-3.2-Creates-Duplicate-Events-Every-Hour.pdf

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Knowledge Support Support exacqVision Server Categories Products

Upgrading exacqVision Hybrid Systems to 64-bit

exacqVision 6.8, introduced a 64-bit version of exacqVision software, which improves operating system memory management for environments with high input/output demands. The 64-bit version is supported only on systems with s7DVR and tDVR capture boards (it is not supported on systems with eDVR, s6DVR, or xSDVR boards).

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  • On IP-only exacqVision systems running 64-bit Windows, simply download and install the 64-bit version of exacqVision. You do not need to uninstall the 32-bit version first.
  • On hybrid exacqVision systems running 64-bit Windows, you must complete several additional steps to upgrade to 64-bit exacqVision:

    NOTE: All exacqVision settings should be preserved automatically during this process. However, it’s recommended that you periodically export your configuration file as a backup measure.
  1. Stop the exacqVision Server service.
  2. Open the Windows Control Panel and find the Programs and Features section. Uninstall the 32-bit capture board program, which can be called tdvr-Setup (x86) or sdvr-Setup. (sdvr-Setup version 7.5 can be upgraded to 64-bit. If the version is 5.5 or 6.2, do not uninstall the program; the system cannot be upgraded to 64-bit.)
  3. Download the 64-bit Hybrid Capture Card Installers and run the installer. Be sure to restart the system when complete.
  4. Download the 64-bit exacqVision Installer and run the installer. If you did not successfully uninstall the 32-bit capture board program, the installer will fail.
  5. Verify that exacqVision was correctly installed, that all settings were saved, and that video is displayed as expected.

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POST-INSTALLATION NOTES:

  1. If migrating from a 32-bit server older than version 6.8, the mdnsNSP.dll file will remain in the 32-bit installation location. However, this will be resolved after a system restart.
  2. If you want to be able to search audit and log files saved to subdirectories that were created before the upgrade to 64-bit, you must move them manually to the 64-bit installation location. If you do not move them, they will remain in the 32-bit installation location until deleted manually.

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Upgrading-exacqVision-Hybrid-Systems-to-64-bit.pdf