Symptom:
Search and Export do not appear to contain audio.
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Problem:
When searching audio and video together from the same device when the video has an expiration rule applied and the ‘Preserve Audio’ checkbox is enabled, you cannot get the audio frames.
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Solution:
If using a client on a machine other than the server, update exacqVision Client to version 9.5.6404.135819 or higher.
If using a client local to the server service, update the exacqVision Server to version 9.5.6400.135965 or higher.
Update both server and client for all instances.