Tag: 4571

**This should NEVER be given out to a customer**

To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux.

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Windows

1. Stop all six Enterprise Manager services.
2. Open Command Prompt as Administrator.
3. cd C:\ProgramFiles\exacqvision\enterprisemanager\enterprisesystemmanager
   Note: EnterpriseSystemManager can be in D:\ Make sure to validate where the EM folder is installed.
4. Run the command enterprisesystemmanager.exe shell
5. In the shell, type the following:
   from organization.models import EnterpriseUser
   u = EnterpriseUser.objects.get(username=”admin”)
   u.set_password(“Support.1”)
   u.save()
   import sys
   sys.exit()
   
   NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin“
   
6. Restart Enterprise Manager services and log into EM with the new password.

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Linux

1. Stop all six Enterprise Manager services.
2. To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell
3. In the shell, type the following:
   • from organization.models import EnterpriseUser
   • u = EnterpriseUser.objects.get(username="admin")
   • u.set_password("Support.1")
   • u.save()
   • import sys
   • sys.exit()
   • Exit Terminal and start all six Enterprise Manager Services
     
     NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin“

**If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade repositories

sudo apt update

sudo apt upgrade