Tag: 32-bit

Categories
User Guides Knowledge Support Documentation Highlighted Support exacqVision Client exacqVision Server Categories Products

Deprecation of Legacy Installers – exacqVision 24.03 Update

As part of the exacqVision 24.03 software release, we are announcing the deprecation of specific installers that were previously part of the collection of software downloads available on the Exacq web site, https://exacq.com.

What installers are being retired?

On both Windows and Ubuntu – the 32-bit installers, also known as “x86” installers, of server, client, and web service will no longer be made available for new releases. The Enterprise Manager 32-bit installer had been deprecated from the 21.12 release. In addition, Illustra 610 and 825 (Edge), and ARM Debian (M-Series) installers will be retired as well.

Why is Exacq taking this step?

This change helps address cyber security/robustness concerns by removing support for those installations that are potentially deployed on operating systems no longer fully supported by the vendor. Additionally, retiring support for older/obsolete technology helps Exacq to streamline engineering resources to focus their efforts on faster delivery of customer outcomes that are needed now and in the future.

What if I have been using 32-bit installers for exacqVision all the time? How do I update to the 24.03 release?

If a customer is currently using 32-bit installers, they would have to move to the 64-bit installers – provided the hardware and the operating system are 64-bit enabled. 32-bit and 64-bit installers cannot co-exist. To move to the 64-bit installation, the 32-bit installation should be uninstalled.

So as to not lose the current configuration, it is recommended that the current configuration be backed up – then restored after the 64-bit installation has been deployed. Please refer to this user guide section for understanding how to do a backup and restore of the exacqVision Server configuration.

If Enterprise Manager is deployed, you may refer to this video to understand how to backup and restore configurations across multiple servers at once.

How do I know if the hardware and operating system on my NVR is 64-bit capable?

It will depend on how old the NVR is.

If the NVR was built by Exacq and is a Windows machine – Any system that shipped on or after May 2013 is capable of running a 64-bit installer.

If the NVR was built by Exacq and is a Ubuntu machine – Any system that shipped on or after August 2017 is capable of running a 64-bit installer.

Please refer to the following Support article to determine the age of your system based on the serial number:
How to Determine the Age of a System Using a Serial Number

If the NVR was not built by Exacq, please contact your IT department or the manufacturer of the NVR to assess if it is capable of running a 64-bit installer. As a reference point, Windows started 64-bit support from Windows Vista, with mainstream support adopted in Windows 7, and Ubuntu from Ubuntu 16.04. So it is more than likely that the NVR in question is 64-bit capable. With that said, please double-check with relevant departments and resources to be sure.

NOTE: Operating system vendors, whether or not they support 64-bit, have set time tables for end-of-life (EOL). It is not recommended to use a system for which critical cyber security patches are no longer available. For example, Microsoft no longer supports Windows 7 or 8. Ubuntu does not support systems older than 14.04 today – and they will continue to obsolete older versions as they release new ones.

I can see my NVR is not capable of running a 64-bit installer. What is the recommended course of action?

It is likely that you are running an old NVR that is probably not in compliance with the cyber security standards of your IT department. In addition, you will not benefit from new features, integrations, cyber security patches, and bug fixes that make up the 24.03 and future exacqVision releases. Our recommendation is that you upgrade to newer hardware and operating system for your NVR. Please reach out to your local exacqVision dealer or call Exacq Inside Sales for better understanding of your options.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

32-bit Server Installer Fails on 32-bit Ubuntu 14.04

Description 

Upgrade or clean install of Server versions 23.06 and 23.09 failed on 32-bit Ubuntu 14.04

Product 

  • Ubuntu 14.04.4 LTS 32-bit
  • exacqVision Server 23.06 and 23.09

Steps to Reproduce 

Upgrade exacqVision Server using the GUI or terminal.

Expected Results 

Installer completes successfully.

Actual Results 

Installer fails. If run from terminal the output below is shown:

dpkg-deb (subprocess): cannot copy archive member from 'exacqVisionServer_23.06.1.0_x86.deb' to decompressor pipe: unexpected end of file or stream
dpkg-deb: error: subprocess paste returned error exit status 2
dpkg: error processing archive exacqVisionServer_23.06.1.0_x86.deb (--install):
cannot copy extracted data for './usr/local/exacq/server/webservice_installer.deb' to '/usr/local/exacq/server/webservice_installer.deb.dpkg-new': unexpected end of file or stream

Workaround

Install version 22.09 or prior.

It’s possible other version will also work. This was attempted remotely on a customer site via ssh. Issue not re-created in-house due to inability of Support Lab to connect 14.04 machines to the network.

<br>

Categories
exacqVision Server Linux Knowledge Support Support exacqVision Server Categories Products

Server 23.09 Fails to Run on Ubuntu 14.04 x86

Description

Users with Ubuntu 14.04 x86 (32-bit) experience an error when attempting to install or update to ExacqVision Server version 23.09.

<br>

Product

ExacqVision Server 23.09 x86 and above

<br>

Steps to Reproduce

Attempt an update or fresh install of ExacqVision Server version 23.09 on a Ubuntu 14.04 x86 system.

<br>

Expected Results

Installation without error

<br>

Actual Results

The following error is encountered:

/usr/local/exacq/server/exacqd: /lib/i386-linux-gnu/libgcc_s.so.1: version ‘GCC_7.0.0’ not found (required by /usr/local/exacq/server/exacqd)

<br>

Solution

Perform the following steps:

  1. Open a Terminal window (CTRL+ALT+T).<br><br>
  2. Enter the following commands in the order given:
    • sudo apt-get update
    • sudo apt-get install --reinstall ca-certificates
    • sudo add-apt-repository ppa:ubuntu-toolchain-r/test
    • sudo apt-get update
    • sudo apt-get install gcc-7<br><br>
  3. Reboot the server<br><br>
  4. Run the ExacqVision Server installer

<br>

Categories
Knowledge Support exacqVision EDGE Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice

exacqVision Legacy Software Downloads

Title

exacqVision Legacy Software Downloads   

Description

Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.    

Product 

exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager  

Solution  

Older versions of exacqVision Server and Client software are available on our Legacy Downloads page.  To access the Legacy Downloads page, go to https://exacq.com/reseller/Legacy/index.html

  • Enter the server’s current expiration Date in the form YYYY-MM-DD, the results will automatically be filtered to show the most recent release date for which your SSA is valid through. 
  • Expand the results and then click on the desired software to download. 
  • If a different version is desired clear the date entered and manually scroll through the available versions. 

  The license expiration date can be found using the exacqVision Client.    Note: you are always entitled to the latest exacqVision Client software regardless of the status of your license.