The first time you use exacqVision Client to connect to a Canon IP camera using ONVIF, the connection might not be established successfully. If you see a status of Connecting for over a minute when you try to connect to the camera on the IP Cameras page, change the setting method using the camera’s web interface.
Note: The system log might also display a message such as “The security token could not be authenticated or authorized” if this situation occurs.
To change the camera’s setting method, complete the following steps:
- Open the camera’s web interface.
- Select Setting Page.
- In the pop-up window, enter the User Name and Password and then click OK.
- Select Date and Time from the panel on the left.
- Select Date and Time Settings.
- From the Setting Method drop-down list, select Synchronize With Computer Time.
- Select Maintenance from the panel on the left.
- Next to the Reboot entry, click Exec. Click OK in the pop-up menu to reboot.
- Try again to connect to the camera on the IP Cameras page in exacqVision Client.
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Canon-IP-Camera-With-ONVIF-Does-Not-Connect.pdf