Issue
Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected.
As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP.
Resolution
Select one of the following options:
- Update the Server version to 22.12.5 or higher.
Exacq’s ability to accept metadata over HTTPS was enhanced in version 22.12.5. If your SSA does not permit you to update the ExacqVision Server version to 22.12.5 or higher, you will need to choose from the remaining options below.<br><br> - Factory default the camera and choose Standard instead of Enhanced security. See Article 14441 on the differences between Standard and Enhanced security modes.
- Or if the camera is using Enhanced Security, then enable ‘Video over HTTP’ in the camera’s GUI
- To change this setting, navigate to the Security page in the Illustra camera web interface.
- Click the ‘Edit’ link beside ‘Video over HTTP’.
- Place a check mark in the box adjacent to ‘Video over HTTP’.
- Return to the ‘Add IP Cameras’ page in the ExacqVision Client.
- Disable then re-enable the camera to pull the new camera settings.
- To change this setting, navigate to the Security page in the Illustra camera web interface.
<br>