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Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client

Description 

After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error.

This was seen on a system that required restarting the system after every Windows Update.

Product 

  • Server 23.06.1.0
  • Windows Server 2016
  • Camera: Samsung QNV-C8083R FW 2.21.10.20230908_R

Steps to Reproduce 

Restart system and the camera would be locked out of the user attempt to log into the camera and would need to power cycle the camera to enable it to connect.
You can confirm this by logging into the cameras gui and finding the following error:

In our client we will show the following logs:

2/25/2024 10:11:25.925 AM (GMT-5:00)    SamsungPI    Error    7.230.122.80 - Initial discovery failed with error 401. The connection will NOT be retried.
2/25/2024 10:11:25.925 AM (GMT-5:00)    SamsungPI    Verbose    7.230.122.80 Network error 401 from request https://7.230.122.80/stw-cgi/system.cgi?msubmenu=deviceinfo&action=view using scheme https.

Expected ResultsĀ 

We should be able to reconnect to the camera with no log in failures after a system / server restart.

Actual Results 

Camera will fail to connect to Exacq until you power cycle the camera.

Solution

Update the fw to FW version 2.21.10b_20240227-R6 by contacting Samsung to get this fw.
AES- 758 is still being investigated and requested that the IP Camera Integration page Be Updated with new test Records form FirmWare Version 2.21.10b_20240227-R6.

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