Tag: 20086

Description 

DebugView is a tool that can be used to collect more data from PS files in cases where we are missing data from streams or exhibiting issues with exported files.

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Product 

DebugView can be found at:
https://learn.microsoft.com/en-us/sysinternals/downloads/debugview

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Steps to Use DebugView 

Once you have exported the PS file from a server you can download the DebugView application and open the program.
With Debug View opened, perform the following steps:

1. Run CMD on a Windows machine using Run as Administrator<br><br>
2. Change your working directory to the directory where the PS file is located, using the ‘cd’ command.
   Example:
   In this example the file is located on the Desktop
   cd C:\Users\username\Desktop<br><br>
3. Run the file by entering the file name, and add the ‘-V’ parameter to the end. If located in a different directory, enter the file path.
   Example:
   In this example the file name is ‘3505-001A0280.ps’
   3505-001A0280.ps -V
   or
   C:\Users\username\Desktop\3505-001A0280.ps -V<br><br>
4. When the Exacq ePlayer opens, press the play button.<br><br>
5. DebugView will log activity during playback. Save the file as soon as the clip has finished playback to avoid logging your mouse and keyboard activity.
   

In this Example- We have an issue where the data that was recorded is not viewable when searching, exporting the video.
This tells us that the cameras were getting some of the stream information but not all of the stream information that is vital to play back the video that was recorded.
This might suggest that the camera was in a bad state, low power mode or there was something taking place.

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