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Browser Developer Tools for Troubleshooting and Support

What is a HAR file?

HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage.

When HAR files are useful

  • Performance issues: slow page loading, timeouts when performing tasks, time spent negotiating proxy connections, time spent issuing requests, time spent receiving the response data, DNS lookups, and others
  • Page Rendering: incorrectly formatted pages or missing information

How to Capture HAR files

Prior to performing a capture open an Incognito window or tab to eliminate capturing decrypted request-response communications or cookie from unrelated sites or events.

Chrome

  1. Access Menu > More tools > Developer tools (CTRL+SHIFT+I or F12)
  2. Select the Network tab, if not already selected.
  3. Ensure that the Preserve log box is checked.
  4. Check mark the Disable cache box.
  5. Reload or recreate the activity you wish to capture.
  6. Click the Download icon.

Firefox

  1. Access Menu > More tools > Web Developer Tools (CTRL+SHIFT+I or F12)
  2. Select the Network tab, if not already selected.
  3. Ensure that the Persist Logs box is checked.
  4. Check mark the Disable cache box.
  5. Reload or recreate the activity you wish to capture.
  6. Click the cog icon.
  7. Select Save All As HAR.

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