Description
C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours. It has been determined that this is not an issue with Cloudvue software but with the cameras firmware.
Platform
- C2C
Steps to Reproduce
- Set a C2C to use a location with a timezone set to (GMT +8) Perth
Expected Results
- The camera displays the correct local time.
Actual Results
- The camera displays the wrong time i.e. local +3
Work Around
Camera Firmware Update
- An Illustra firmware update is schedule for release in November 2023
Alternate Time Zone
Alternately you can configure a new location for the account setting the time zone to (GMT +8 Singapore)
- Create New Location
- In Cloudvue Manager find the Account Page for the affected device
- Add a new New Location
- Create a temporary generic location
- Make sure to set the Time Zone to (GMT +8 Singapore)
- Associate C2C to the New location
- Locate the device in Cloudvue Manager
- Select Edit Device
- Choose the New Location in the Location fields dropdown
- Submit the changes