Details
When adding an IP device to your ExacqVision Server, each device will be associated with a Device Type that selects the underlying plugin used for communication.
The article, What IP cameras are supported by ExacqVision?, will tell you more about how to use the IP Camera Integration database to find the proper Device Type.<br><br>
Problem
You are unable to find the required Device Type when attempting to add the device. <br><br>
Cause
When using an existing ExacqVision install, possible reasons are:
- The plugin was not selected to be included in the initial installation.<br><br>
- The first version of the plugin was released after your initial server installation version.<br><br>
In the first example, running the installer manually, a dialogue window appears providing users with the option to select or deselect each individual plugin to be included with the server installation. Most users are fine using the default selections. There are some plugins not selected by default because they may be older or used only in rare instances.
When performing automated updates using the Check for Updates button the software updates only the plugins already installed. It does not install additional plugins.
In the second example, you may be looking for a plugin used for a newer integration. This may also eventually lead to the cause mentioned above. <br><br>
Resolution
- Download the ExacqVision Server installer directly from the Software Downloads page.<br><br>
- Run the downloaded installer file manually.<br><br>
- Watch for the dialogue in which the listed plugins may be selected for install.<br><br>
- Scroll to the plugin you need and be sure it is check marked for install.<br><br>
- Complete the remainder of the installation steps. After the service restarts, the desired plugin should be listed in the Device Type options.
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