Description
We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process.
Product
• Cloudvue Gateway
Steps to Reproduce
• Follow the instructions found in KB #16967 “Cloudvue Gateway Registration Wizard”
• Click Submit to submit the registration.
Expected Results
• Registration Wizard completes and Cloudvue Local page is displayed.
Actual Results
• Registration does not complete and will not progress past this point.
Solution
• It is recommended that these cases be escalated to L3.
• The workaround requires tunneling to the NVR and recreating the local Cloudvue database. KB#17178 “Dropping and Creating the smartvuedb Database”
• A ticket has been raised with Engineering AES-553, currently we are tracking Salesforce Cases to better understand the issue