Description
At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices.
Product
- C2C
- Cloudvue Gateway
Solution
Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)
- Access the customer’s account in Cloudvue Manager
- Expand Video Devices and select the desired device
- Expand Subscriptions and uncheck the subscription and save. (If it says checkout this should be done by the partner staff that originally created the subscription for correct prorations to be applied)
- Expand Users and Remove all users from the device
- For Cloudvue Gateways expand Cameras and remove all cameras from the device
- Edit the Device and set the Partner and Account to Inactive (this removes the device from their manager portal and requires help from support )