Tag: 15270

Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories Products

OSD Shows Security Not Configured

Description

Instead of the current date and time the on-screen display “OSD” is displaying “Security Not Configured”.

Product

  • Cloudvue
  • C2C
  • C2G

Solutions

  • C2C
    • Update to Cloudvue version 22.9.0 or higher
    • NOTE: If the C2C version is already on 22.9.0 or higher then follow the C2G recommendations below
    • If Necessary
      • Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
      • Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)
  • C2G
    • Factory Default the Camera
    • IMPORTANT:  Make sure to supply a HostID when prompted
    • Set the Security Mode, to Standard
    • Convert to Cloudvue Mode
    • Verify OSD
    • If necessary
      • Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
      • Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)