Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated