Description
We have seen cases on NVRs running Windows 7 where a drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep
Product
- exacqVision Server 22.12.5.0
- exacqVision Server 23.03.1.0
- Microsoft Windows 7
Steps to Reproduce
Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab
Expected Results
All drives listed are high-lighted in green and have a status of Healthy
Actual Results
One or more drives are high-lighted in orange and have a status of Needs Prep
Solution
Validate
Before going ahead with the following workaround, you must first confirm that the Needs Prep status is false
- Using File Explorer access the contents of the effected drive(s)
- Confirm that recent video files (those ending in .ps) are present and can be played back
- If the drive is not accessible then it should be prepped
- If video is present and can be played then DO NOT RUN PREP, go ahead with the workaround
Workaround
WARNING: This change is not permanent and will be overwritten during an exacqVision Server update! If necessary it can be re-applied
- Stop the exacqVision Server Service
- Open Notepad++ or a similar text editor as an Administrator
- Open the file “C:\Program Files\exacqVision\Server\scripts\sysinfo.ps1”
- Locate the line containing
write-stdout ("drive-needs-prep=1")(typically line 288) - Comment out the line by adding a # at the beginning of the line
- It should now be
# write-stdout ("drive-needs-prep=1") - Save the file
- Start the exacqVision Server Service
Branch Build 23.06.3032801 is available and confirm fixes the issue.
September 2023 release should house this fix.
AES-427