Description:
If navigating from one suspect tracking area to another we found that the button for that next camera is not sustaining. You have to click on the button from the associations again in order to select the next camera to navigate to.
Product:
Found on Server Version 22.12 and 23.03
Workaround:
- Close the Client
- Go into %appdata% and copy the edvrclient.xml file from the directory to the desktop for comparison later on.
- Delete the edvrclient.xml from the %appdata% folder.
- Relaunch the client and connect to the server.
Relaunching the client will create a new edvrclient.xml that we will need to compare to the original one however you will need to connect to the server first. - Navigate to %appdata% again and copy the newly created edvrcleint.xml to the desktop for support to compare.
Note: We have only seen this issue 1 time and it might be related to installing the client on different user accounts for the OS Windows 10 and just a bad configuration.
We did compare the edvrclient.xml’s and could not find anything that would suggest how this behavior started. If we see further issues based around the client machines having issues we should follow the steps here to gather the edvclient.xml’s and apply the work around to get the Suspect tracking working.