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Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager

Description 

Customer was getting odd results when trying to edit the name of either a group or username in EM.

Product 

  • exacqVision Enterprise Manager 21.06
  • exacqVision Enterprise Manager 22.09

Steps to Reproduce 

From the EM dashboard access either Users or GroupsSelect an existing user or group Click the pencil icon to edit Change the name of the group or change either the first or last name of a userClick Apply

Expected Results 

The change is saved, and you are returned to either the group or users page

Actual Results 

The save fails and returns the following

Solution

It was discovered that REST POST and PUT operations were being blocked by firewall and once exceptions were made EM began working normally.