Description
The Kantech EntraPass Go Pass App Version 2.20 has broken the Cloudvue Integration and customers are no longer showing panel-less ioSmart Bluetooth Card Readers resulting in them being unable to unlock doors.
Product
- EntraPass Go Pass App version 2.20
- Kantech panel-less ioSmart Bluetooth Card Readers
Solution
Please advise customers they will need to install the Cloudvue Access App which should resolve the issue allowing them to control their readers. See Knowledge Base Article #13379 for instructions on installing the Cloudvue Access App