Description
It has been observed that for certain cameras Cloudvue Manager will falsely report the status of the SD card as “SD card is not formatted correctly. Format it as vfat”. Use the following instructions to resolve.
Product
- c2c-illustra-IFS03x
- Firmware Versions Illustra.SS004.01.09.02.0005 and Illustra.SS004.01.09.04.0003
- Cloudvue Software version 22.4.1
- Build Number 71
- Build Date 07/26/2022, 8:07pm
Steps to Reproduce
- Access the video device via Cloudvue Manager
- Expand Disk Space
Expected Results
- The SD Card is Healthy
Actual Results
The SD Card status is red and the SD Card Message is “SD Card is not formatted correctly. Format it as vfat.” Note: While in this state the SD Card will not mount and video will not record to the SD card
Solution
From the available command options select Reboot System
Click OK when prompted “Are you sure you want to reboot this device?”
Wait 2-3 minutes before refreshing/reloading the web page.
If you refresh the page and do not see all the command options normally available like the following. The reboot has not completed, and you should wait a few more minutes before reloading the page.
Once the update is complete expand Disk Space and confirm that the SD is now healthy
Additional Notes
- It has been found that updating the device essentially toggles the state of the SD Card from healthy to not and back again.
- Existing video stored on the SD card does not seem to be impacted by updating however no new video is recorded to the card while in the bad state.