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exacqVision Mobile Products

Samsung S22 Android App login Button

Description 

The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. 

Product 

  • Samsung S22
    • Android 12   UI 4.1
    • NOTE:  This issue may not be limited to just this device

Steps to Reproduce 

  1. In the Exacq Mobile 3 application, go to Configuration > Servers
  2. Add a New Server
  3. Enter the Server Address, Username and Password
  4. Press LOGIN

Expected Results 

The user is logged into the server successfully

Actual Results 

The LOGIN button is none responsive

Solution

Rotate the phone to change the orientation to landscape, the LOGIN button should now work normally. This appears to be a Samsung OS issues as similar issues are present on other apps.

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