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exacqVision Mobile Products

Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Description 

Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app.

Product 

Exacq Mobile 3 app, version 22.06.5.0

Steps to Reproduce 

  1. Start by opening the mobile app with a single camera or view of multi cameras. All of the OSD time stamps are displayed.
  1. If you flip the phone so that it is held horizontally the view of the camera or views will show the time stamps correctly.
  1. Flip the device again so that the device is held vertically the camera will drop the time stamp, or if you have a view the last row of camera will drop the time stamps.

Expected Results 

You should see time stamps regardless of the orientation of the device.

Actual Results 

If you flip the orientation of the device from vertical , to horizontally, back to a vertical orientation the OSD time stamps will not show on a single camera, or the bottom row of the view.

Workaround

Clear the image by holding your finger on the image and selecting ‘Clear Panel’.

Solution

Update to Exacq Mobile 3, version 22.09 or higher.

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