Description
Use of LDAP in exacqVision Server versions 21.12.3.0 through 22.03.3.0 may result in excessive queries that eventually cause low memory, video throttling, and sluggish live & search modes.
exacqVision Support Utility Server Logs Summation should show excessive entries related to LDAP:
StreamPI Verbose LDAP query: (servicePrincipalName=HOST/SERVER.domain.local) (occurs 112840 times)
StreamPI Verbose LDAP: User 1234567890ABCDEF1234567890ABCDEF is a member of 2 groups. (occurs 17009 times)
StreamPI Verbose Successful re-auth (LDAP) – firstname.lastname@DOMAIN.LOCAL from address 10.10.10.1:49503 (socket 00000de8). (occurs 16132 times)
Core Verbose memory usage changed 1MB (total usage: 1913MB) (occurs 7132 times)
Core Verbose core event queue size: 0, throttledframes:[v:0 a:0], events:15,331, refblks: 50,089 (256,001,805 bytes) (occurs 7076 times)
In the previous examples, the results were for a period of only (6) days.
Product
exacqVision Server versions 21.12.3.0 through 22.03.3.0
Solution
Upgrade exacqVision Server to version 22.03.4.0, or higher, which contains bug fixes that should correct this issue.
Release History
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04/28/2022
v22.03.4
* Bug Fix – streampi – Add sAMAccountName attribute to the query for bind user
* Bug Fix – streampi – Change bind user query to happen only on SPN change, monitor results in server loop