Description
Refer to #d17458.
Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized.
If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters.
If your remote key contains any lower-case characters, you need to enter capitals into exacqVision in order to connect.
Product
- exacqVision Server
Steps to Reproduce
- Connect to the XR550 using a remote key less than 8 characters.
Expected Results
- The XR550 is connected successfully.
Actual Results
- Connection attempt results in ‘Invalid credentials’
Solution
After entering the remote key, continue adding spaces until the total number of characters is 8.