Description
Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules.
As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event.
In order for this frame to be available, the camera must be configured to record at the time of the event. This is achieved in several ways:
- The camera records on free run.
- The camera records on motion, and the analytic triggers on motion-based events in its video stream.
- An event link is configured on the server for triggers of the analytic rule to cause the associated camera to record.
Product
- Exacq Mobile 3
Expected Results
- Push Notification shows a video thumbnail from the time of the analytic event.
Actual Results
- Push Notification arrives with no video thumbnail.
Solution
- Ensure that a recording rule is active during the times when thumbnails are required for Push Notifications from analytic events. Free-run recording is the easiest solution, but this will increase the storage required for the camera.
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