Description When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions. Product Steps to Reproduce Expected Results Actual Results Solution Check the Partners FIN Type. If the partners FIN Type is set to Stripe then the end user will need to use Cloudvue.com… Continue reading Prompted to “Checkout” When Saving Cloudvue Subscriptions
Enterprise Manager memory resource usage high due to importer
Exacq Support has identified an issue with Enterprise Manager importer processes using an excessive amount of memory resource, often requiring reboot due to system becoming unresponsive when installed on some Windows machines. This is estimated to affect versions 23.06.2.0 thru latest versions of ExacqVision Enterprise Manager for Windows. Developers are aware and working on resolving… Continue reading Enterprise Manager memory resource usage high due to importer
Elgato Stream Deck Integration Guide
Overview When configured properly, exacqVision may be configured to react to Elgato Stream Deck to take actions, such as changing camera views or activating output alarms. This is made possible by exacqVision’s Serial Profile settings combined with Event Monitoring or Event Linking. This guide provides the steps needed to get started, which you may customize… Continue reading Elgato Stream Deck Integration Guide
exacqVision G-Series PoE Quick Start Video
The G-Series PoE NVRs provide affordable exacqVision recorders with built-in power over ethernet capability. Follow along to step through setup and adding your PoE powered cameras to the system.<br><br> Chapters:<br> 00:00 Intro<br> 00:17 Unboxing<br> 00:41 Specifications<br> 01:10 Hardware Ports<br> 03:03 Setup & Network Addressing<br> 04:31 Licensing<br> 05:18 Adding PoE Powered Cameras<br> <br>
exacqVision G-Series Micro Quick Start Video
The G-Series Micro provides an exacqVision solution in an ultra-small form factor for customers who wish to leverage a smaller system design or in space-constrained locations such as retail shops, restaurants, banks, and small offices. Follow along for installation and setup.<br><br> Chapters:<br> 00:00 Intro<br> 00:22 Unboxing<br> 01:07 Specifications<br> 02:09 VESA Mount<br> 03:17 Setup<br> 04:30 Licensing<br>
TDVR Capture Card Faulty Board
Description There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the… Continue reading TDVR Capture Card Faulty Board
Installing A-Series Rails on Racks with Threaded Round Holes
The rack mount rails that ship with exacqVision A-Series NVRs are designed to be toolless when used with server racks that have square or unthreaded round mounting holes on the rack uprights. The following guide describes how to adapt these rails, using tools, for use with rack uprights with threaded round screw holes. <br>
exacqVision A-Series Quick Start Video
The A-Series Network Video Recorders from Exacq provide a versatile range of options and are some of the most popular choices for most users. Choosing the best model for your deployment will be largely based on your storage and configuration needs. This video compares features of A-Series NVR models and steps through unpacking and setup.<br><br>… Continue reading exacqVision A-Series Quick Start Video
The Importance of UPS Systems
What is a UPS? Uninterruptible Power Supplies (UPS) provide battery powered backups to critical systems in the event of a loss to the building’s power. Why using UPS is critical The points listed above affect not just exacqVision systems, but can affect any computer system or modern electronic device. Consider placing all mission critical systems… Continue reading The Importance of UPS Systems
exacqVision Q-Series Quick Start Video
The exacqVision Q-Series brings together an optimal combination of performance and affordability into a single network video recording solution available in hybrid or standard models. This video will introduce you to the hardware and walk through initial setup.<br><br> Chapters<br> 00:00 Intro<br> 00:19 Unboxing<br> 00:38 Specs<br> 01:49 Setup<br> 03:16 Licensing<br>